A Glimpse into the Intangible Heart of the Crystal Experience
It could be said that there is no one – on the oceans of the world or the rivers of Europe – who is more qualified to offer a master class about superlative guest service than the Crystal crew. These people are the heart of the onboard Crystal Experience, always striving to make every detail precisely what our guests wish. In today’s MasterClass, Crystal River Cruises hotel director, Sonja Gruber, offers a glimpse of the spirit of Crystal’s celebrated brand of service, which is built on a fundamental belief that luxury means something different to every guest.
You’ll also hear from butler Marian Radu and suite attendant Evelyn Opacic about their personal philosophies toward making travelers’ onboard experiences unforgettable, and from Crystal River Cruises’ vice president and managing director, Walter Littlejohn, about how Crystal focuses on doing what we do best, rather than what anyone else is doing. This means getting to know our guests personally – their coffee preferences, which tables they prefer on the upper Vista Deck, whether they like to sleep in or see the sunrise – and cater to each individual style. They are the undisputed experts in the art of luxury service, and they’re highlighting the core tenet of this art in the video below:
“It’s our pleasure.”
Experience Crystal’s luxury service on journeys along Europe’s rivers through Germany, Austria, Hungary, the Netherlands, Belgium and beyond in 2020.